Welcome to Ethnoart, an Addis Ababa-based company passionately dedicated to showcasing the captivating beauty of Ethiopian culture within your home. We offer a curated selection of digital artworks and traditional artifacts that will transport you to the heart of Ethiopia, infusing your living space with its remarkable essence. With our exquisite collection, you can effortlessly create an ambiance that radiates the vibrancy, charm, and soul of Ethiopian traditions, bringing an energetic and engaging touch to your home. Let Ethnoart be your gateway to experiencing the breathtaking artistry and cultural richness of Ethiopia, as we invite you to embark on a journey that will breathe new life into your living space and connect you with the beauty of this extraordinary nation.
At Ethnoart, we strive for prompt order processing and shipping. Delivery times for your first order may vary based on your location and artwork availability. Typically, orders are processed and shipped within 1 - 3 business days. International orders may require additional time for customs clearance. Rest assured, we'll keep you informed and provide a tracking number once your order is dispatched. For any specific inquiries or assistance, our customer support team is here to help. Your satisfaction is our priority, and we appreciate your patience as we bring the beauty of Ethiopian culture to your doorstep.
Rest assured, we are committed to your satisfaction and will do our best to rectify the situation. Depending on the extent of the damage, we may offer a replacement for the broken items or provide a suitable compensation option. Your feedback is invaluable to us as we continuously improve our packaging and shipping processes.
At Ethnoart, we aim to ensure your satisfaction with your purchased artwork. While we don't accept returns based on personal preferences, we address specific issues promptly. If there is a significant shipping damage or a defect, please contact our customer support within 7 days with details and photos. We'll work towards a resolution, offering a replacement or suitable compensation. Your satisfaction is important to us, and we're here to assist you.
Refunds for sale items or special orders are subject to our company's refund policy. While we generally do not offer refunds for sale items or items that were specially ordered, we encourage you to review our detailed refund policy for specific information. We strive to provide transparent and fair guidelines for all refund requests. If you have any questions or concerns regarding a sale item or special order, please reach out to our customer support team. We are here to assist you and provide further clarification on our refund policies and any available options. Your satisfaction is important to us, and we appreciate your understanding.